
This week I decided to base my storytelling on real events we face at our small business. We frequently receive late-night phone calls from panicked individuals encountering plumbing emergencies. Most of the resulting damage from these emergencies can be avoided or significantly reduced with some pre-planning in place.
The most common emergency we address with homeowners is flooding. Many of them leave their homes unattended to travel or have newly moved into their properties with no idea where their main water shut-off is. We found this to be a frequent issue when sales in the housing market increased over the pandemic. I suspect many of these new homeowners never had proper walkthroughs with their realtors at the closing of the sale.
The Twitter story below documents one of these conversations and some useful tips if you find yourself in this situation.